The customer discovery module of NetEase Foreign Trade Pass can help foreign trade enterprises efficiently obtain potential customer information, including basic information, website URLs, contact information, and customs data.

It can be used for conducting background checks on potential customers, existing customers, or competitors, market analysis reports, and helps you understand the trading status, business background, and market performance of customers.

NetEase Foreign Trade Pass system integrates multiple data sources to ensure that you can obtain comprehensive and accurate information.

Customer Development Module is an important part of NetEase Foreign Trade Platform, aiming to help you efficiently communicate with potential and existing customers. This module integrates mainstream communication tools such as email, social media, and WhatsApp, providing comprehensive communication record management and automation functions to improve communication efficiency and reduce manual operations.

EDM Management:

  1. Bulk Email Sending: Support sending emails in large quantities, saving time, improving efficiency, high-quality delivery channels, and high delivery rates.

  2. Email Template Management: Provide various email templates, support custom editing to ensure professional and consistent communication content, and help improve customer development efficiency.

  3. Automatic Reply and Follow-up: Set automatic reply and follow-up emails to ensure timely feedback to customers.

  4. Communication Effect Analysis: Understand the effectiveness of communication through data analysis and optimize communication strategies.

  5. Customer Behavior Tracking: Track customer email open rates, reply rates, and other behaviors to accurately assess customer interests.

WhatsApp Communication:

  1. Message Sending and Receiving: Support sending and receiving WhatsApp messages directly through the system for convenience and efficiency.

  2. Chat Record Management: Support automatic saving of chat records for nearly a year for easy reference and tracking of customer communication history.

  3. Group Management: Support creating and managing WhatsApp groups for group customer operations and management.

NetEase Foreign Trade Pass can help companies automatically develop potential customers and improve business efficiency through its intelligent recommendations, automated customer insights, and other functions.

1. Automatic reminders: Automatically remind salespeople to follow up with customers based on preset rules to avoid omissions.

2. Intelligent allocation: Intelligently allocate customers based on customer needs and salespeople's expertise to improve follow-up efficiency.

3. Automated email marketing: The system will automatically develop customers based on preset customer profiles and potential customer pools.

Customer management module can help your company effectively manage customer information, avoid customer conflicts and customer loss. NetEase Foreign Trade provides comprehensive customer profiles and communication record management, quotation management after customer quotation, opportunity management, as well as order management after customer transaction, collection plan management and a series of process management functions。